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Pete Blackshaw

Appreciate the review and commentary, Kevin. Means a great deal to me coming from you. Wishing you the very best in 2009. Let's keep this great WOM and social media space credible and trusted in perpetuity. - Pete


Thankyou for your great release and it was a great deal for me!

Sam | Business Consulting Buzz

Thanks for the great review Kevin. I've added it to my ever growing list of "to buy" on Amazon.

I've seen and read many books and blogs about the social media buzz that's going on right now and there aren't enough that actually provide a roadmap with how to deal with customers.

This book sounds like it's hitting that point from a different angle so that's what's got me excited.

Thanks for the heads up and run down of the important points you've picked up from it.


Sonia Roody

Come to think of it, that book is right! I've only heard things about good customer service from a few people in the Internet, and even from my friends. When the service is bad, they talk about it all day. When you work in a call center, having a lot of satisfied callers is a good thing. It's the same thing as a customer smiling when he leaves the barber shop with a new and awesome haircut. These good stories should be the ones shared, not the bad ones!

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I知 not that much of a online reder to be honest but your sitess really nice, keep it up! I'll go ahead and bookmark your website to come back in the future. Cheers

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I really love your blog.. Excellent colors & theme. Did you build thius amazing site yourself? Please reply back as I'm attempting to create my very own website and want to know where you got this from or exactly what the theme is named. Appreciate it!

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