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03/30/2005

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Jeff

I am a UPS employee and I love to share information about UPS' inner workings. I post here and there about the ins and outs of the system, how it works and so on. Feel free to stop by and read what I have as I'm just getting started. http://www.rubinoj.com

Carol

UPS lost 1 box of a 4 box shipment of mine and although one waybill had the insurance amount on it the other 3 did not. The first indication from UPS is that they are not going to pay the insurance for the lost box in the 4 box shipment. Is there anyone out there hosting a blog about this type of cop-out from UPS.

John Bowling

I have gotten to the point where I insist on some other shipper than UPS.
I live in a gated community where I am in charge of the gates and who gets access. UPS has an access code specific for them, and the normal driver uses it. We do not have a general access code as most complexes seem to like. Those that do that might as well not have gates at all!

When UPS has a fill in driver, that driver is not given the code by anyone at UPS. We have spoken to UPS local and UPS corporate and they are TOTALLY incompetent!!! All packages sent to us have the unit number on the package and they can go to the gate call box, scroll to the unit number on the display and call us.

When we have a tracking number, we often see a comment about not having the correct address or unit number. When we have gone to them to pick up a package after they sent a post card on (usually printed so faint no one can read it) the package HAS a VALID, CLEAR, and highly READABLE address.
Apparently, some of their drivers don't speak or read English!

When it's this bad now, what's going to happen in the next month when they have to triple the number of driver to cover Christmas?

UPSer

Here's the rss feed of http://www.browncafe.com, a very active UPS forum. http://www.browncafe.com/forum/external.php?type=RSS2

Sara Heuer

I've never had a problem with either UPS or FedEx. I ship multiple packages a week and my only complaint with them both is that their rates change depending on destination, weight, and even the day you ship it has to do with it. I don't know why they can't have a constant rate. My friend told me about www.shippingsidekick.com which works great and compares the prices side by side so I know exactly which one is cheaper on every day. Now I always get the cheapest price and my customer always get their package.

phil p

i would like to know where i can complain about the price gouging(meaning pricing much higher than is considered reasonable or fair.) by UPS here in canada under the title of brokerage fees.anyone?

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