« Mitch Joel Brings Social Media to Shopping’s Center at the NRF Show | Main | A Tale of Two Syndromes »

02/03/2009

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341c57a853ef01053707b0d4970b

Listed below are links to weblogs that reference Is Customer Interaction An Opportunity Or a Cost?:

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

Brianna

Interacting? A cost? I don't think so. As most companies are finding and what the Superbowl ads proved: everything is becoming user based. Not putting in the face time will cost companies tons of money. Love the post!

Phill Barufkin

With today's marketing tools, particularly related to web, it is easier than ever to talk to and with consumers. And this is a great example of what a business was able to do because the company was and is actively involved with their audience. Great post! Phill Barufkin

common Japanese words

It is definitely an opportunity.

Promotional Products

Customer interaction must be looked at as an opportunity. Even if you spend money to keep or satisfy a customer, the word of mouth advertising they can provide can be far-reaching and very beneficial.

Abe Johnson

Customer interaction is definitely an opportunity. But with a cost, mind you. It's a necessity. That's the reason why business companies don't mind spending substantial amount on call center services, to preserve good communication and relationship with their consumers. Without customer relationship management, there's no business success.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Disclaimer: The views expressed on this site are my own and do not reflect those of my employer or its clients. © Copyright Kevin Dugan

My Other Accounts

Delicious Facebook LinkedIn Other... Other... Twitter